Blackbaud CRM Affordable Hosting
Less costly than the public cloud. Better support than on-premises. Migration included.
Hosting and management all included
Transparent pricing with no hidden costs
Best-in-class services and features
Blackbaud CRM Hosting Plans
Shared Physical HostStarting at
- Up to 50 CRM Users
- Up to 2 Environments
- Fixed Resource Allocation
- SQL Licensing Included
Is This The Right Fit For Us?
Your needs are simple. Your organization runs BBCRM “out of the box” with few, if any, customizations and no ongoing custom development.
Single Dedicated Physical HostStarting at
- Up to 250 CRM Users
- Up to 4 Environments
- Flexible Resource Allocation
- SQL Licensing Not Included
Is This the Right Fit For Us?
You have a number of customizations and standard integrations such as PaperSave. You have an ongoing inhouse custom development effort or are just starting one.
Multiple Dedicated Physical HostsStarting at
- More than 250 CRM Users
- Unlimited Environments
- Flexible Resource Allocation
- SQL Licensing Not Included
Is This the Right Fit for Us?
Your needs are complex with significant custom integrations, some of which may be on-premise, in the cloud, or both. You have multiple custom development efforts.
Additional Hosting Costs
We calculate the actual storage used across all systems and environments, rounded up to the nearest TB. For example, if your total storage footprint adds up to 1.4TB, your cost would be $10,000/yr.
As a technical note, storage can be tricky to calculate due to thin provisioning. However, our storage layer uses VMware vVol technology. File clean up and UNMAP happen automatically. Any temporarily provisioned storage gets reclaimed as free space. To translate, this means we’re able to calculate your actual storage used at any point in time.
Storage costs apply only to systems running on Pure Storage. Systems that process and store backups are excluded.
Bring Your Own License
If your hosting solution includes a dedicated physical host, the entire hardware must be licensed to use Microsoft SQL Server Enterprise Edition. This allows the physical host to run an unlimited number of virtual servers with SQL. Each dedicated physical host has two (2) 8-core sockets for a total of 16 cores.
For those with multiple dedicated physical hosts, you only need to license the host running your Production instances of SQL.
For example, one physical host may run the Production environment and a second physical host all the other environments. In this case, you need only license the physical host running Production.
Concourse partners with the industry leader, DigiCert to provide and manage SSL Certificates on your behalf. Below are the types of certificates available:
Single Domain SSL
- Standard 1 year – $250
- Standard 2 years – $450
- Extended Validation 1 year – $425
- Extended Validation 2 year – $650
- Multi-Domain 1 year – $450
- Multi-Domain 2 years – $750
- Extended Validation 1 year – $700
- Extended Validaiton 2 years – $1,100
- Wildcard 1 year – $850
- Wildcard 2 years – $1,650
Why Doesn't Concourse Include a SQL License for Dedicated Physical Hosts?
We’re a small business and you’re a nonprofit. Neither of us wants to give any more money to Microsoft than we absolutely have to!
Many nonprofits can obtain Microsoft SQL licenses at a discount. We allow the option for you to use a SQL license you may already have.
Concourse is a Microsoft Licensed Mobility Partner. As such, Microsoft allows the use of your eligible license of Microsoft SQL Server Enterprise Edition with us. To qualify, your license must be under an eligible Microsoft Volume License agreement with Software Assurance.
In summary, your SQL licensing options are:
Option A: Bring Your Own License. You will need eight (8) 2-core bundles of Microsoft SQL Server Enterprise Edition.
Option B: License using Concourse. In this case, your cost for each 2-core bundle is $6,875/yr for a total additional cost of $55,000/yr.
Keep in mind this cost only applies if your hosting solution includes one or more dedicated physical hosts.
Included at No Additional Cost
Secondary environments refreshed within 24 hours.
Assistance with deployment of scripts, customizations, updates and more.
Weekly meetings with a dedicated technician to plan and test everything.
Essential SQL database monitoring for performance and other issues.
Key settings like Cost Threshold for Parallelism and memory usage.
Direct SQL Access
Special access allowed for approved core team members.
Virtual systems automtically move and restart on secondary hardware.
Bonus environment available for special testing needs.
Duo Two-Factor Authentication
Required for any access by our staff or yours to a back-end system.
Fast Database Transfer
Get an encrypted full SQL backup of BBCRM in less than an hour!
External monitoring service with monthly uptime reports.
SQL Index Maintenance
Update statistics, other maintenance according to fragmentation.
Replication to secondary data center with 4-hr RPO and 24-hr RTO.
SQL backups retained for one year – or longer if needed.
We know Blackbaud CRM and work with BB support on your behalf.
Licenses for Windows Server and Visual Studio included.
Planned server rebuilds to keep pace with technology changes.
We follow NIST guidance used by US DoD for hardening systems.
CPU, memory, disk and other key system resources.
Custom Firewall Rules
Restrict access or other special requirements.
Your systems are isolated at network layers 2 and 3.
High performance deep packet inspection using Sonicwall NSA 5600s.
Lighweight and centrally managed endpoint protection.
Centralized aggregation, monitoring and anaysis of Windows logs.
Critical security patches applied during weekly 1-hr maintenance window.
New SQL Versions
Work with you to plan, test, and update to new versions of SQL.
Backups of Backups
30-days worth of SQL backups replicated to secondary data center.
Concourse may be the world’s only independent hosting provider who focuses exclusively on Blackbaud CRM.
You’ll find our approach quite different from competitive hosting providers which simply treat you like a metered commodity.
Is Concourse a Good Fit?
We might not be.
Let’s get to the bottom of the challenges you face. Maybe we can help in ways you hadn’t imagined.
For the right organization, Concourse might just make all the difference.