Join your peers who moved Blackbaud CRM to Concourse. You get a bespoke private cloud that satisfies PCI DSS and HIPAA compliance, checks the technical boxes, and exceeds your business requirements - all managed for you by our team with extensive Blackbaud CRM experience.
You're In Control
Environments. Versions. Customizations. Integrations. Update Schedules. You name it, we help you take full control of each and every aspect of your Blackbaud CRM.
We use Blackbaud CRM across 5 offices (UK, HK, DE, US, and AU). Concourse were incredibly helpful, professional and understood our 'global' needs and concerns. Glen made himself available throughout the process to ensure we transitioned over successfully. One of the main reasons for selecting Concourse is their flexibility and rationale attitude. Glen is incredibly competent, hands-on, and thorough. On occasion, he responds to support issues that pop up. We view the relationship with Concourse as a strong partnership that will facilitate our growth.
Get a refresh of any Blackbaud CRM environment within 24-hours. Schedule deployments of custom code to any Blackbaud CRM environment, including production.
Working with Concourse Hosting has been a great experience. The quality of service and support exceeds all of my expectations and I’m constantly impressed at how quickly they are able to respond to any issues. I would recommend anyone looking for a data hosting solution for Blackbaud CRM to talk to the friendly folks at Concourse.
Direct SQL Access
Your core team members can run scripts, execute stored procedures, check for blocking, perform captures with SQL Profiler, and more. All protected by Duo 2-Factor authentication. Security is a top priority; we undergo 3rd party PCI DSS and HIPAA audits each year.
Having managed various advancement IS vendor relationships for our institution for over a decade, Concourse is the service provider I highly and most enthusiastically recommend for anyone looking for best-in-class hosting support and are interested in building business intelligence resources into their institutional toolset.
CRM Conversion Tips from the Trenches (presented at APRA 2018 Conference)
Compare hosting with Concourse
See why Concourse can be your best option for hosting Blackbaud CRM
|Blackbaud Hosted||Concourse Hosted||On-Premise|
|Managed hosting by a team experienced with CRM||—|
|Multiple data centers from different providers||Unknown||—|
|Replication to geographically distant data center||Unknown||—|
|Private cloud platform||Citrix||VMware Enterprise Plus||Varies|
|Custom firewall rules||—|
|CRM environment refresh within 24 hours||—||—|
|Auto-deploy process for CRM customizations||—||—|
|SQL backend access for authorized users||—|
|Duo Two factor authentication||—||—|
|Use your own SQL license||—|
|Disaster recovery testing on demand||—||—|
|Control over updates and patching||—||—|
|Control over backup schedule||—||—|
|Control over SQL version level||—|
|Control over SQL re-indexing||—|
|PCI DSS compliance with annual 3rd party audit||Unknown||—|
|HIPAA compliance with annual 3rd party audit||Unknown||—|
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