Comprehensive Backup Appliance and Software
Introducing Rubrik Data Protection for Blackbaud CRM
In August 2020, Concourse added Rubrik as the central component for backups and data protection for Blackbaud CRM customers. Rubrik is an all-in-one appliance and software solution that protects and archives data.
All-In-One Backup Solution
Comprehensive Backup Features
Blackbaud CRM Data Protection Overview
Policy-based backup customized to your needs. Typical backup policy featured below.
- Daily and retained for 8 days.
- Weekly and retained for 4 weeks.
- Monthly and retained for 2 months.
- Daily and retained for 32 days.
- Weekly and retained for 16 weeks.
- Monthly and retained for 8 months.
- Quarterly and retained for 4 quarters.
- Yearly and retained for 2 years.
- Daily and retained for 16 days.
- Weekly and retained for 8 weeks.
- Monthly and retained for 4 months.
- Quarterly and retained for 2 quarters.
GDPR, Backups and the Right to Erasure
If you're a Concourse-hosted organization that adheres to GDPR, you may encounter situations where a donor, prospective donor, or other user files a request to be removed from your Blackbaud CRM database. The decision to archive or delete such data is your decision alone and one in which Concourse plays no role nor has any knowledge of.
However, be aware that copies of user data remain in Concourse-controlled backups of your Blackbaud CRM database for up to two years. Concourse-controlled backups are immutable. In other words, it is impossible to delete data specific to a user or group of users from a backup. The only way to erase user data from a Concourse-controlled backup would be to permanently delete the entire backup.
Concourse will, upon request from an authorized representative of your organization, delete any Concourse-controlled data backups you wish in order to facilitate your compliance needs. Concourse will provide a written letter verifying the deletion of such Concourse-controlled data backups.
What about backup copies for Blackbaud?
Occasionally Blackbaud may ask for a copy of your Blackbaud CRM database for troubleshooting purposes or your team may wish to have a copy of the database for internal needs. Once an authorized person from your organization approves a backup copy, we begin the process of constructing a secure backup package.
The secure backup package consists of a copy of your Blackbaud CRM database compressed and encrypted with SQL Sever built-in encryption using the AES-256 algorithm and a certificate protected with a one-time random 32-character key. Once constructed, this secure backup package may be downloaded from our secure FTP server. Alternatively, it may be uploaded to Blackbaud directly.
The one-time key is shared as a separate out-of-band note and may only be viewed once. After this single viewing, the note containing the key is shredded and may not be viewed again.
Concourse does not generate unencrypted .bak files. At no point would any SQL database backup generated by Concourse exist in a "naked" unencrypted state.